Republic Services
Reviews and Complaints
6 weeks promised to change my trash bin & never done
Preferred solution: Deliver product or service ordered
Resolved: Very poor service.
After several phone conversations after 5 weeks it seem to have been resolved. Regular pickup today at least..
Preferred solution: Regular pickup service.
User's recommendation: If you have other any other option stay away from Republic.
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Verified Reviewer | Sumner, North CarolinaNO GARBAGE PICK UP
- Missing in action
- Lack of service
- Poor customer service
Preferred solution: PICK UP MY F**KIN GARBAGE
User's recommendation: zero recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Louis, MissouriCalling to close my account
- Terrible fees and charge you triple prices without a warning
Preferred solution: close my account and pick up your containers
User's recommendation: stay away from them
Charged for dumpster removal?
- Second year price and hidden fees
- Hidden fees
- Fees charged is a rip off
User's recommendation: BEWARE!! STAY AWAY!
Worse than cancer.....
Preferred solution: take rusted dumpster
User's recommendation: stay away!
Paying for service not getting it I'm told they don't know when I'm getting it
I have talk to the manager for our area several time about this issue and other issues. There were no reason not to pick my trash up yesterday I was told the service was suspended for residential but not commercial that's wrong I'm told my trash won't be pick up tell next week but I will not get a discount on my bill I pay for a month of service not two or three weeks or when they decide to pick it up.there are alot of trash cans in the neighborhood that have no lids due to the trucks breaking them and not having them replaced I told Chris here is his phone number 417268**** about this I have elderly people in this neighborhood that are not happy with this service as well my number is 417-873-**** if you wish to call me
- When they actually showed up
- No trash pickup
Preferred solution: Price reduction
User's recommendation: Pick trash up replace trash cans with broken lids
About a bill I paid
Half dumped trash bin
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chelmsford, MassachusettsNasty trash collector
Preferred solution: Let the company propose a solution
User's recommendation: Stay away...not a pleasant person
Missed pickup
Preferred solution: Deliver product or service ordered
Poor Customer Service and Hidden Fees
User's recommendation: Find a different vendor
Garbage pick up
- Poor quality service
Preferred solution: Deliver product or service ordered
User's recommendation: Pick up on the schedule day
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auburn, MassachusettsNo pickup. No action.
I'm done with these guys. No trash pickup for 3 weeks.
No way to get local response or resolution. I called the local customer support number and I'm talking to some lady in North Carolina; meanwhile, here in Central Mass. I've got a full bin out there and I'm waiting for the bears to start coming by. Called last week - no response.
Called yesterday (my pickup day) and left my phone number. No call and no pickup. Made my third call in a week today and the best they can do is alert someone local "in the system". They don't have local phone numbers for the location that is 12 minutes from my house.
They are too big and too bloated to be able to offer local response.
This is simple stuff - they're supposed to pick up my trash, and then I pay them every month. They can't even do that well.Runrr
- Missed pickups
Preferred solution: Deliver product or service ordered
User's recommendation: run....don't walk...away from them
Horrible costumer service
Called and scheduled bulk service pickup. They did not show and I called and was told they would be there before 6 pm.
Guess what? Never showed. I called the next day and was told they would put it on the next day schedule. Nope, never showed again.
I called and was told they would send the request to supervisor and mark immediate response requested. They also said they would put it on the next day. Nope, still no pickup. Called today and was told that they would definitely be there to pick it up before 6 today.
Here I am at 6:15 and my bulk pickup is still sitting outside and the customer service is now closed until tomorrow. I will be calling again tomorrow.
I wonder how quick the company would send my bill to collections if it wasnt paid on time? I bet it would be faster than they pick up scheduled services!
Preferred solution: A company that follows through and provides honesty and customer service.
User's recommendation: Don't expect them to provide quality customer services!
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Republic was invoicing me for "2 Lifts Per Week" when it lifted only one cart. Also, Republic's failure to disclose (unless specifically and pointedly asked) ANY environmental/fuel fees and administrative fees when quoting costs on garbage service and cart pick up fees have infuriated me for the last time. My whole Republic experience has caused me to begin my own investigation to determine if there are any local, state or federal regulatory, administrative or legal claims available to me.