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1.6

If I could give them zero stars I would. Over two months ago we requested to turn in our recycling container permanently.

I scheduled for it to be picked up, and set it in the exact location where they dropped it off at. They did not pick it up, so- because mistakes happen, I gave them the benefit of the doubt and I called to schedule it to be picked up once more. The second scheduled pick up, I again placed the recycling container in the designated area to be picked up and again they did not pick it up. To my surprise, I then get an invoice charge of $133.00 for the recycling container that they apparently are refusing to pick up.

So again, I called to schedule it to be picked up again and once again, for the third time they don't pick it up! This time we have security cameras and show they guy stop, empty the recycle bin and continue to drive away! I called again for the 4th time to schedule this container to be picked up and I'm STILL being charged $133!

This is ridiculous... If they would give me an address I'd be happy to drop the container off to them because apparently their staff can't figure it out.

Reason of review: Poor customer service.

Monetary Loss: $134.

Preferred solution: Full refund.

Republic Services Pros: When they showed up to do their job.

Republic Services Cons: Dont show up as scheduled and charge me for their mistake.

Location: 2840 E 13th Rd, Ottawa, IL 61350, USA

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Guest

Republic use Maffia tactics. I would call their CEO Don Slager in Phoenix, AZ....

Not that he will give a {{Redacted}}.. Worst Residential Garbage collector in the world.

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