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Republic Services - Save yourself aggravation

Save yourself aggravation and money by using another company. Their prices continually go up, they are not upfront regarding their costs, and in speaking with their customer service they have gone so far as to tell me I was doing the environment a disservice by using another company.
1.0
Details
Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1195412
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Have been with this company a few years now. Lately my recycle container has not been emptied. When I call, they always say it will be picked up the next day. Most of the time it was, but not always. I called over a week age to cancel my service effective at the end of...
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1.6
#1195369
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For the most part Republic did pick my trash up but let me tell you they raise their prices over and over again. And lets not even get started about their "environmental fees". I cancelled service with them and for picking up my two trash cans my bill is over $94! They...
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2.2
I liked
  • Automated phone calls when trash service was delayed
I didn't like
  • Constant rate increases and hidden fees
#1192849
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I have had the service for a little over a month and each week my trash is skipped. At first, I thought since I was a new stop to the route they just forgot. I called CS and was assured I would receive pick up on the next business day (Monday) and given their sincerest...
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1.0
#1186334
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Signed a year contract for a weekly dumpster pickup in October. Dumpster was collected 2x. Then never again. Spent 15+ hours on the phone with multiple false reports given by their collection people. In December they inexplicably dropped off a second dumpster while...
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1.0
#1186098
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Alicia in the Indiana office was very rude. She cut me off before I could finish what I was saying and forcefully pushed her own personal feelings instead of listening to factual information. She was arrogant and small minded and does not belong in customer service....
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#1184146
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Republic Services - Threatening comments by customer service

Just when we tought we had resolved our issues..they came back with claims. To charge us more money.
#1182970
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When you contact customer service, first you get a recording telling you they will call your number back when your time in que comes up and that took 6 hours. After being misdirected to 3 more people and having the same thing happen, I was told the person I needed to...
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1.7
I didn't like
  • Poor customer service
  • Poor customer service and hidden fees
#1180420
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Republic Services refuses to pick up my branches that I have bundled and cut to the proper length unless I pay them an extra 20 Bucks to the driver and the guy who throws it into the truck. My waist has been at the curb since Christmas and their customer service reps...
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Anonymous
William

"waist" is a body part ..."waste" is your trash.So pay the guy like everyone else and shut up.There's one on every street ...

1.4
#1169236
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I can`t reach anyone on the phone. I have a recycling bin, had to ask a neighbor when the the pick up was because I wasn`t given the information. The bin has been on the curb since 7 am and has not been picked up. I still can`t reach a person on the phone. I have also...
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1.2
I didn't like
  • Customer service network -never resolved one issue
#1167854
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