Gary A Yeu

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Verified Reviewer

Call Center Worthless

All calls are transferred to a call center somewhere in the world. One can't even call to speak to anyone at the building 20 minutes away.

If you need immediate assistance with a local problem, you won't find it anywhere with Republic Services.

They are the only game in town, so I guess I am stuck. A garbage company that is garbage.

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Preferred solution: Assistance from the local office not a call center half a world away.

User's recommendation: Absolutely avoid.

Mark H Aje

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Too early in morning pick ups

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Glass Peaks Senior Living on Executive Parkway, Toledo, and Garden Arms Apartments on Secor in Toledo. I was woken up at 4:50 am by a truck for the 50th time this Saturday.

Why so early on a Saturday? You're picking up garbage as if it's a commercial industry. Well, this is a residential area next to commercial restaurants and stores on Secor. Convenience for the driver is not a reason to be picking up this early here.

The route times in this area need to be adjusted.

My quality of life has been impacted for almost 4 years now! Please consider how this could escalate into something much bigger, i.e., court filings and local media exposure.

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Cons:
  • Picking garbage at way too early of times

Preferred solution: Route times adjusted to prevent too early in morning pick ups at my location.

4 comments
Guest

Those businesses make up a huge tax base for your community. You, in an apartment, do not.

The businesses need garbage pickup outside of their hours of operation to prevent parking lot congestion. The community also benefits since traffic for workers is basically non-existent.

You may have mattered at one time in matters such as this, but no more. Also, your local code has no rules for waste disposal.

Guest
reply icon Replying to comment of Guest-2648208

Toledo has no ordinance in place as far as trucks picking up trash during certain hours. The only waste management ordinance in place is stationary trash compactors can only operate at certain times.

Guest

Your right to sleep in does not supersede the rights of nearby businesses to have their trash picked up. The trash in the residential area I live in is picked up at 5am every Monday morning.

I simply purchased some noise cancelling headphones and wear them Sunday nights when I go to sleep. I suggest you invest in a pair.

Guest

You’re in the age group where nothing will be done. So file away in court and knock yourself out getting on the local news.

The rest of the real world in that area likes having the businesses around.

You can always move. What were you thinking choosing somewhere right by a highway and those businesses?

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Barbara B Ggo

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Charged my account for auto pay that I did not authorize and thru my account in overdraft that costs me 35.00

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The complaint mentioned above caused me to have an overdraft of 35.00 dollars. I have a very low income, so 35 dollars is a lot of money for me.

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Loss:
$35
Pros:
  • Come on time
Cons:
  • Billing needs to pay more attention

Preferred solution: Full refund

User's recommendation: Beware

Edward S Zlb

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Follow up to a complaint

Republic Services - Follow up to a complaint
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Republic Services - Follow up to a complaint - Image 3
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Republic Services - Follow up to a complaint - Image 5

I was parked in a parking lot near a locked trash area in Dallas, TX. As the truck pulled up to the fenced-in area, the driver proceeded to get out of his vehicle and discard a can and an empty bag of beef jerky onto the ground.

I was absolutely dumbfounded at what I had just witnessed. A public servant doing the complete opposite of the job he is paid to do. I'm not sure if anyone cares, but your driver certainly didn't. When I mentioned it to him, he just threw his hands in the air as if to say, 'So what.' Plate # Texas VHP6219.

Truck #1755.

11:30 a.m. on Friday, Oct 4th.

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Preferred solution: Fair resolution to that unexplainable act.

Modean Zzn
map-marker Gadsden, Alabama

Could not talk to a person or service representative.

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I am the maintenance man for 401 North Elizabeth street Angola Indiana.I have 2 trash cans at my apartment at the wheels are broke off.I need them replace if I could please

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User's recommendation: Have a customer service rep being able to talk to your customers

Jamyla Vfh
map-marker Jacksonville, Florida

They never come pick up trash on the days they supposed to come.

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Is because my trash haven't been picked up going on two weeks now. Like everyone in my neighborhood trash is food.

They supposed to come today before 5. But they didn't.

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Danilynn Jno
map-marker Seattle, Washington

So so

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My question was not able to be resolved. I just wanted an updated 2025 pickup schedule/calendar. I was told to go look at the website

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Luis R Qme

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Verified Reviewer
| map-marker Tucson, Arizona

Trash bin

No one to talk to. I have tried several numbers.

This is frustrating! What number do I have to dial to talk to someone?

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Elishah Yar

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Verified Reviewer
| map-marker Ashburn, Virginia

Helly messed up dirty garbage all over after pick up 221 S. 11th St.

Republic Services - Helly messed up dirty garbage all over after pick up 221 S. 11th St.
Republic Services - Helly messed up dirty garbage all over after pick up 221 S.... - Image 2
Republic Services - Helly messed up dirty garbage all over after pick up 221 S.... - Image 3

I feel that once garbage trucks the bins they should pick up whatever trash is left with the broom because its not nice. Its unhealthy and its like I dont care and its really really very unprofessional.Ps once the empty the garbage dumpsters they should pick up whats left at the like cans, cereal, boxes, and trash

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Resolved
Mea Ecw
map-marker Edwardsville, Illinois

Resolved: Missed trash pickup

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Updated by user Feb 03, 2025

Company fixed the issue and I have been provided with apology. I called talked to a person that said it would be picked up but it didn’t happen until the next week

Original review Jan 19, 2025

My trash was missed Monday so I called Wednesday morning and I was told it would be picked up Friday but it was not

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User's recommendation: Wish that Bobby Sanders would come out of retirement

Anonymous
map-marker Riverdale, Georgia

Missed Pickups

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Republic Services - Missed Pickups

Miss pickups at least 5 never come back on the next day always 4 or five days later but youbwant you payment on time

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User's recommendation: Do not get this service

Hanif Qjf

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Verified Reviewer
| map-marker Dacula, Georgia

Bulk pick up

Republic Services - Bulk pick up

Bulk pick up scheduled 1 week ago for 10/9/2024. No one shows up to collect bulk appliances after scheduling .

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User's recommendation: Complain, write review.

Anonymous
map-marker Boston, Massachusetts

Refrigerator pick up

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I was told the refrigerator was gonna be picked up Friday. To realizing nobody was coming, Ifinally called and I was told there was a back up on Friday, and she said somebody screwed up because it was supposed to be picked up on Monday and they had no idea that the refrigerate a sat in front of my house for a whole week.

She was very apologetic and had them at my house first thing the next morning. So they come at 6:15 AM and we dont know what day were doing but they made a loud flashing noise like they took the refrigerator and just throw it in the back of the truck. I dont know why they were so loud, but it was suggested maybe because theyre the ones who forgot to pick it up on Monday and they were mad.

Maybe they got in trouble we dont know all I know is they couldnt have been any louder at 6:15 AM. So its fair to say my service sucked!!

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Resolved
Bev M Yhv

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Resolved: Poor service

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Updated by user Sep 11, 2024

Company fixed the issue and I have been provided with apology. The account manager telephoned me after looking at all of the times that my garbage wasn't picked up and looking at the photos that I sent to him, he spoke with someone and now my garbage is being picked up on time!

Original review Aug 17, 2024
I don't believe my expectations are too high. I expect that once a week my garbage is picked up. I completely understand that there are environmental factors that may cause delays, but it has been almost one year since my garbage was picked up on time. Approximately once a month, I have to call the customer service line and report a missed pickup. It is often days later, or sometimes they just don't come for that week. As I read through the other reviews, it is evident that this is a problem everywhere. Out of 1,518 reviews, 85% of them are one star. I'm sure that more customers would complain but they've given up! This shows this is a systemic problem with your company. Not only are you unreliable but you don't respond well to complaints about service.

Trash day is scheduled for Wednesday. Sometimes, our street is skipped with no communication, other times only I or one of my neighbors is skipped. When I call customer service, I am told to leave the trash out and it will be picked up in 24 hours. Since when is 24 hours the weekend or the next week? The company's customer service is a joke. If you manage to get a customer service representative you can actually understand, you can expect to be told whatever it takes for them to get you off the phone. Why hire representatives that can't speak English well? Several calls, same result. A big fail! Missed pickup on a Wednesday, called, promised pickup within 24 hrs, called every day, now it's Saturday and the trash is still waiting to be picked up.

I complained to the township supervisor’s office about this and have been told that they are aware of the problem and working with Republic Services to correct the problem. Unfortunately, I don't have the option to use another company. If I could give them zero stars, I would. Stay away from using this company!
View full review
Loss:
$5
Cons:
  • Does not reliably pick up trash

Preferred solution: Price reduction

User's recommendation: Do not use this trash pickup service!!

Daron L Zkt

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Verified Reviewer

I only want one trash can one needs to be picked up.

I want to downgrade to one trash can so that I can continue to utilize the company's services. I can't continue to pay the bill for the two trash bins; I can only afford one.

Could you please send a company vehicle to retrieve one of the bins? Due to unfortunate circumstances causing financial hardship, I can only afford to keep one trash container.

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Pros:
  • Great service
Cons:
  • Holiday pick up

Preferred solution: Only one trash bin taken away

Mike S Oyx

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5811 N Canfield- 60631

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This has to be the worst customer service organization, the whole we escalated it- MEANS NOTHIMG. Its all *** No 1 there has any clue what theyre doing.

I can NOT believe youre actually in business. I paid, all you had to do was drop off a dumpster. Its over 40hr waiting. Prob 16hrs of phone calls begging for a dumpster.

I am still waiting. THOS IS THE WORST COMPANY I DEALT WITH IN MY LIFE!!!

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Pros:
  • Customer service people are nice
Cons:
  • Poor follow up
  • No urgency

Preferred solution: Deliver product or service ordered

About

Related Companies

Allied Waste

Summary

Republic Services, Inc. provides non-hazardous solid waste and recycling services. The company was founded in 1996. Its headquarters is based in Phoenix, Arizona, USA. Republic Services provides services both to residents and businesses. Individual clients are offered solid, bulk, and yard waste handling, electronics recycling, and household hazardous waste management. Corporate clients can request special waste handling, medical waste handling, organic waste management, and dumpster rental services. Republic Services also invest in renewable energy and emission reduction programs. It operates across the United States.

Republic Services reviews and complaints

Republic Services is ranked 19 out of 246 in Waste And Recycling Services category

Area Served

USA, UK

Payment Methods

VISA

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