
Republic Services
Republic Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Republic Services has 1.5 star rating based on 642 customer reviews. Consumers are mostly dissatisfied.
58% of users would likely recommend Republic Services to a friend or colleague.
- Rating Distribution
Pros: No pros, That i no longer have to see them - ever, There are no pros.
Cons: Customer service, Poor customer service, Lack of service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Republic Services has 1.5 star rating based on 642 customer reviews. Consumers are mostly dissatisfied.
58% of users would likely recommend Republic Services to a friend or colleague.
- Rating Distribution
Pros: No pros, That i no longer have to see them - ever, There are no pros.
Cons: Customer service, Poor customer service, Lack of service.Recent recommendations regarding this business are as follows: "Absolutely avoid.", "Have a customer service rep being able to talk to your customers", "Beware", "Wish that Bobby Sanders would come out of retirement", "Do what you promise. Still no response to picking up as promised".
Most users ask Republic Services for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCall Center Worthless
All calls are transferred to a call center somewhere in the world. One can't even call to speak to anyone at the building 20 minutes away.
If you need immediate assistance with a local problem, you won't find it anywhere with Republic Services.
They are the only game in town, so I guess I am stuck. A garbage company that is garbage.
Preferred solution: Assistance from the local office not a call center half a world away.
User's recommendation: Absolutely avoid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToo early in morning pick ups
Glass Peaks Senior Living on Executive Parkway, Toledo, and Garden Arms Apartments on Secor in Toledo. I was woken up at 4:50 am by a truck for the 50th time this Saturday.
Why so early on a Saturday? You're picking up garbage as if it's a commercial industry. Well, this is a residential area next to commercial restaurants and stores on Secor. Convenience for the driver is not a reason to be picking up this early here.
The route times in this area need to be adjusted.
My quality of life has been impacted for almost 4 years now! Please consider how this could escalate into something much bigger, i.e., court filings and local media exposure.
- Picking garbage at way too early of times
Preferred solution: Route times adjusted to prevent too early in morning pick ups at my location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged my account for auto pay that I did not authorize and thru my account in overdraft that costs me 35.00
The complaint mentioned above caused me to have an overdraft of 35.00 dollars. I have a very low income, so 35 dollars is a lot of money for me.
- Come on time
- Billing needs to pay more attention
Preferred solution: Full refund
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow up to a complaint
I was parked in a parking lot near a locked trash area in Dallas, TX. As the truck pulled up to the fenced-in area, the driver proceeded to get out of his vehicle and discard a can and an empty bag of beef jerky onto the ground.
I was absolutely dumbfounded at what I had just witnessed. A public servant doing the complete opposite of the job he is paid to do. I'm not sure if anyone cares, but your driver certainly didn't. When I mentioned it to him, he just threw his hands in the air as if to say, 'So what.' Plate # Texas VHP6219.
Truck #1755.
11:30 a.m. on Friday, Oct 4th.
Preferred solution: Fair resolution to that unexplainable act.
Could not talk to a person or service representative.
I am the maintenance man for 401 North Elizabeth street Angola Indiana.I have 2 trash cans at my apartment at the wheels are broke off.I need them replace if I could please
User's recommendation: Have a customer service rep being able to talk to your customers
They never come pick up trash on the days they supposed to come.
Is because my trash haven't been picked up going on two weeks now. Like everyone in my neighborhood trash is food.
They supposed to come today before 5. But they didn't.
So so
My question was not able to be resolved. I just wanted an updated 2025 pickup schedule/calendar. I was told to go look at the website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Trash bin
No one to talk to. I have tried several numbers.
This is frustrating! What number do I have to dial to talk to someone?
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Verified Reviewer |Helly messed up dirty garbage all over after pick up 221 S. 11th St.
I feel that once garbage trucks the bins they should pick up whatever trash is left with the broom because its not nice. Its unhealthy and its like I dont care and its really really very unprofessional.Ps once the empty the garbage dumpsters they should pick up whats left at the like cans, cereal, boxes, and trash
Resolved: Missed trash pickup
Company fixed the issue and I have been provided with apology. I called talked to a person that said it would be picked up but it didn’t happen until the next week
My trash was missed Monday so I called Wednesday morning and I was told it would be picked up Friday but it was not
User's recommendation: Wish that Bobby Sanders would come out of retirement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bulk pick up
Bulk pick up scheduled 1 week ago for 10/9/2024. No one shows up to collect bulk appliances after scheduling .
User's recommendation: Complain, write review.
Refrigerator pick up
I was told the refrigerator was gonna be picked up Friday. To realizing nobody was coming, Ifinally called and I was told there was a back up on Friday, and she said somebody screwed up because it was supposed to be picked up on Monday and they had no idea that the refrigerate a sat in front of my house for a whole week.
She was very apologetic and had them at my house first thing the next morning. So they come at 6:15 AM and we dont know what day were doing but they made a loud flashing noise like they took the refrigerator and just throw it in the back of the truck. I dont know why they were so loud, but it was suggested maybe because theyre the ones who forgot to pick it up on Monday and they were mad.
Maybe they got in trouble we dont know all I know is they couldnt have been any louder at 6:15 AM. So its fair to say my service sucked!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Poor service
Company fixed the issue and I have been provided with apology. The account manager telephoned me after looking at all of the times that my garbage wasn't picked up and looking at the photos that I sent to him, he spoke with someone and now my garbage is being picked up on time!
Trash day is scheduled for Wednesday. Sometimes, our street is skipped with no communication, other times only I or one of my neighbors is skipped. When I call customer service, I am told to leave the trash out and it will be picked up in 24 hours. Since when is 24 hours the weekend or the next week? The company's customer service is a joke. If you manage to get a customer service representative you can actually understand, you can expect to be told whatever it takes for them to get you off the phone. Why hire representatives that can't speak English well? Several calls, same result. A big fail! Missed pickup on a Wednesday, called, promised pickup within 24 hrs, called every day, now it's Saturday and the trash is still waiting to be picked up.
I complained to the township supervisor’s office about this and have been told that they are aware of the problem and working with Republic Services to correct the problem. Unfortunately, I don't have the option to use another company. If I could give them zero stars, I would. Stay away from using this company!
- Does not reliably pick up trash
Preferred solution: Price reduction
User's recommendation: Do not use this trash pickup service!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI only want one trash can one needs to be picked up.
I want to downgrade to one trash can so that I can continue to utilize the company's services. I can't continue to pay the bill for the two trash bins; I can only afford one.
Could you please send a company vehicle to retrieve one of the bins? Due to unfortunate circumstances causing financial hardship, I can only afford to keep one trash container.
- Great service
- Holiday pick up
Preferred solution: Only one trash bin taken away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer5811 N Canfield- 60631
This has to be the worst customer service organization, the whole we escalated it- MEANS NOTHIMG. Its all *** No 1 there has any clue what theyre doing.
I can NOT believe youre actually in business. I paid, all you had to do was drop off a dumpster. Its over 40hr waiting. Prob 16hrs of phone calls begging for a dumpster.
I am still waiting. THOS IS THE WORST COMPANY I DEALT WITH IN MY LIFE!!!
- Customer service people are nice
- Poor follow up
- No urgency
Preferred solution: Deliver product or service ordered
About
Republic Services, Inc. provides non-hazardous solid waste and recycling services. The company was founded in 1996. Its headquarters is based in Phoenix, Arizona, USA. Republic Services provides services both to residents and businesses. Individual clients are offered solid, bulk, and yard waste handling, electronics recycling, and household hazardous waste management. Corporate clients can request special waste handling, medical waste handling, organic waste management, and dumpster rental services. Republic Services also invest in renewable energy and emission reduction programs. It operates across the United States.

Republic Services is ranked 19 out of 245 in Waste And Recycling Services category
USA, UK
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Those businesses make up a huge tax base for your community. You, in an apartment, do not.
The businesses need garbage pickup outside of their hours of operation to prevent parking lot congestion. The community also benefits since traffic for workers is basically non-existent.
You may have mattered at one time in matters such as this, but no more. Also, your local code has no rules for waste disposal.
Toledo has no ordinance in place as far as trucks picking up trash during certain hours. The only waste management ordinance in place is stationary trash compactors can only operate at certain times.
Your right to sleep in does not supersede the rights of nearby businesses to have their trash picked up. The trash in the residential area I live in is picked up at 5am every Monday morning.
I simply purchased some noise cancelling headphones and wear them Sunday nights when I go to sleep. I suggest you invest in a pair.
You’re in the age group where nothing will be done. So file away in court and knock yourself out getting on the local news.
The rest of the real world in that area likes having the businesses around.
You can always move. What were you thinking choosing somewhere right by a highway and those businesses?