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When I talked with customer service to set up trash/recycling service I was quoted $54 quarterly. I received my first bill approximately two days after first phone call to set up service. I didn't get trash pickup until two weeks later and my cans came 3 weeks later....
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1.7
I didn't like
  • Dishonest billing practices
#1330267
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Republic Services - Did not pick up my trash for two weeks

Did not pick up my trash for two weekscall them on three different occasions to have my trash picked up and they said it would be picked up the next day that went on for two weeks
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1328879
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Republic Services - Did not pick up trash up for two weeks

Called them on three different occasions asked to have my trash picked up they kept telling me they would pick it up tomorrow that didn't happen
#1328876
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Republic Services - Trash not picked up

Left trash - trash cans in the middle of road trash skewed all over road
#1328839
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We had republic services...and moved...about 10 miles away..when I told them I was moving they cancelled one acct and opened another for some reason..ever since then it has been a reeeal hassle.they have twice suspended my service..once I had a 400.00 credit! And when...
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2.2
I didn't like
  • Poor customer service
  • Unreliable
#1320579
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Republic Services - The customer service SUCKS!

I requested a dumpster drop off for a major home improvement project on a specific day. The dumpster hadn't arrived on that day. So I called several numbers and literally got the run around for 2 hours. I just wanted to know why was it not delivered the day i requested, paid for, and specified on the contract. Really *** poor customer service to simple questions.
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1319257
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I have to call them about every week to actually pick up my green bin (which they want me to use for all organic material). They broke the hinges on my garbage bin so i requested a new one. The date for a new one was 3 weeks out so ok. Here it is 3 weeks and no...
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1.5
Pacheco, California
#1318849
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Driving behind a Republic garbage truck in Schaumburg, Il on Higgins Street on July 31st. Over flow of truck was flying out and had to dodge a plastic bottle and also paper and cardboard boxes were flying out of the truck. How can everyone keep America beautiful when...
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#1318224
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They overcharge. They charge for pick up and drop off of containers without informing you of the charge, when there are companies that give you the option of picking up your can to avoid the drop off and pick up charge. When you try to call customer service the wait...
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1.4
#1316639
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Horrible service, missed pick ups from our business and they want to charge us to make a pickup they missed. Said they will issue a credit but never do. Now we are trying to cancel and they are making it impossible to do so. We've been trying to cancel for nearly a...
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1.0
#1314122
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