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1.1

They rolled out the new recycle containers earlier this month. However, everyone on the block received a new recycle container except us.

Called, long hold, promised to get a container out. Took 2 weeks. However, when the p/u the recycle they took our 3 plastic recycle bins.

They have missed picking up our trash 3 Fridays in a row. I call and wait on hold for 25 minutes and someone apologizes then sends out a truck for special p/u on Saturday.

If for some reason we don't have pick up on Fridays then why wouldn't one of the 3 republic services representative said anything.

Instead, they send out for a special pick up.

And since the neighbors up and down the street put their trash out on Fridays and it's picked up, why would one house in the subdivision (ours) be left out? Wish we could fire them and get another company that cares about customer service, however, they have a monopoly and therefore can provide any level of service and still get paid.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Let the company propose a solution.

Republic Services Cons: Have not picked up trash or recycling like we have paid for.

Location: 770 E Sahara Ave, Las Vegas, NV 89104, USA

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